Effective Date: 15.01.2026
Business Name: M³ Media

At M³ Media, we are committed to delivering high-quality digital services and maintaining transparent communication with our clients. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations may be requested.

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1. Project Deposits

• All projects require an upfront non-refundable deposit (50%) before work begins.
• This deposit secures your project slot, covers initial research, strategy, and design work, and is therefore non-refundable.

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2. Project Cancellation (By Client)

If a client chooses to cancel a project after work has started:

• Before work begins: Any payment made beyond the deposit may be refunded.
• After work has begun but before completion: Refunds will be prorated based on the amount of work completed.
• After project completion or delivery: No refunds will be issued.

All cancellation requests must be made in writing via email.

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3. Revisions & Satisfaction

We aim to ensure client satisfaction through structured revision rounds as outlined in the project agreement.

• Revisions are limited to the number agreed upon in the proposal / package.
• Additional revisions outside the agreed scope may incur extra charges.
• Refunds will not be issued due to a change of mind, preference changes, or delays in client feedback.

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4. Subscription & Ongoing Services (Hosting, Maintenance, SEO, etc.)

For ongoing monthly services:

• Clients may cancel with 14 days (Two Week) written notice.
• No partial refunds will be issued for unused time within a billing cycle.
• Once a new billing cycle begins, that month’s fee is non-refundable.

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5. Delays & Client Responsibility

Timely communication and delivery of required content (text, images, approvals) are the client’s responsibility.

• Projects delayed for more than 30 days due to lack of client response may be paused.
• Reactivation of a paused project may require a restart fee.

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6. Third-Party Costs

Fees paid to third parties (such as domain registration, hosting providers, premium plugins, themes, or advertising platforms) are non-refundable, as they are governed by the respective provider’s policies.

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7. Chargebacks & Payment Disputes

Clients agree to contact M³ Media directly to resolve any payment concerns before initiating a chargeback. Unauthorized chargebacks may result in suspension of services and legal recovery of delivered work.

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8. Exceptions

Refunds outside of this policy may be considered at the sole discretion of M³ Media in exceptional circumstances.

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9. Contact Information

For any questions regarding cancellations or refunds, please contact:

Email: info@m3-media.lt
Phone/WhatsApp: +27 71 702 1389
Website: m3-media.lt
Website: www.m3-media.lt